Policy
Refund and cancellation policy
Free trial
Every new account gets a 14-day free trial with no payment needed.
Refunds
If you are not satisfied, write to support@cyclestudypro.com within 14 days of your first payment (or of a yearly renewal) and we refund it in full, no questions asked. After 14 days, payments are not refunded, but you keep access until the end of the period you paid for.
Cancelling
You can cancel at any time. Your plan stays active until the end of the paid period and then stops renewing. Your data remains available for export.
How refunds are paid
Refunds go back to the original payment method through the payment provider (Flutterwave or Paddle). Timing depends on your bank or mobile-money operator, usually 5 to 10 business days.
Mistakes
If you were charged twice or by error, contact us and we correct it immediately.